Our policies and procedures outlined

When we collect your device we will check for any discrepancies marks etc and some cases photograph. Once our initial assessment is being done we will contact the customer with our findings, once discussed with the customer we will open a ticket if the customer hasn’t already opened one and you will be informed and updated constantly throughout the repair procedure via email and ticket updates. Once completed the customer will be invoiced and once payment is received the device will be posted or redelivered depending on the method used. If your device was unrepeatable due to a liquid damage issue our previous repairs, of £20 search charge maybe added if this was not declared should the customer decide the device is not worth the fee and arrangement could be made for us to keep the device in Low of payment to use as donors. If no payment or contact is received within six weeks Microsoft will claim the device. 

Please read both our Privacy & Procedures policies